Reporting to the Project Engineer Manager, the Project Engineer (PE) serves as the primary technical point of contact during the implementation phase of Claro Enterprise Solutions' telecommunications projects. The PE is responsible for working with the Program and Project Managers, Pre-Sales Engineers, clients, third parties, and Service Assurance Engineers to ensure that all technical solutions proposed to customers are sound and implemented correctly. This position is responsible for coordinating cross-functional telecom engineering teams and performing detailed technical project implementation.

As a technical referent, the PE is the main point of contact for troubleshooting issues that may arise during the implementation phase and occasionally assists throughout the project's lifecycle. The PE must be able to understand complex telecommunications requirements and discuss them fluently with people of different backgrounds and skills in two languages: English and Spanish. Communication and teamwork are essential in this position. This is a customer-oriented, extremely demanding position within a complex environment. It requires special attention to detail and a disposition to occasionally work under complex time schedules. The candidate must demonstrate a strong sense of responsibility and a goal-oriented work ethic.

• Telecommunications Solution Analysis
  • Understand complex telecom technical solutions proposed by different teams including mostly MPLS, SD-WAN, P2P, and Internet elements.
  • Understand modern telecom backbone design, as well as customer’s end solution designs.
  • Identify flaws, improvements or propose different technical solutions.
  • Identify potential technical risks, solutions, and workarounds needed to meet and exceed customers’ expectations before and during implementation.
  • Propose configuration standards.
• Solution Implementation
  • Communicate with the Project Manager and customers as the technical lead.
  • Define technical configurations that meet project standards within the project's scope.
  • Identify diverse equipment operating software and firmware requirements as well as their respective necessary licenses.
  • Define the methods, procedures, and resources needed to conduct implementation activities.
  • Coordinate interactions among different systems and engineers across several countries.
  • Attend testing and implementation calls and/or online meetings.
  • Discuss technical issues, solutions, and workarounds with internal and external stakeholders.
  • Configure and operate monitoring systems.
  • Adhere to customers’ schedules mostly in Latin America.
  • Position yourself as the primary technical lead to troubleshoot issues that may arise during implementation.
  • Ensure the final technical solution is delivered within the project scope and in accordance with internal standards.
  • Ensure the customer acceptance of the implemented technical solution.
• Automation
  • Automate repetitive implementation tasks to minimize manual intervention during implementation and activation.
• Documentation
  • Use several IT tools to document project requirements, changes, and final solutions.
  • Manage documentation efficiently to meet tight delivery deadlines.
  • Prepare special technical reports in standard and non-standard formats.
  • Document all technical information needed for a clean implementation and transition to maintenance teams in different countries.
  
  
  
  
• Performs other duties as assigned
• Complies with all policies and standards

Education & Work Experience 

• Bachelor's Degree in Electronics, Telecommunications, or Systems Engineering Required
• 2+ years of customer interface experience in the related area required
  
  Skills Required
• Expertise in troubleshooting the following routing protocols: BGP, OSPF, EIGRP. High
• Expertise in troubleshooting: MPLS, QoS, IPv6, IP Multicast, SD-WAN. High
• Knowledge of various scripting languages (i.e., Perl, Python, Shell). Low
• Proficient with wireline copper and fiber network technology. Medium
• Knowledge and understanding of TCP/IP networking. High
  
  Language Skills
• Fluency in English and Spanish required
• Portuguese desired Medium
  
  Licenses and Certifications
• CCNA - Cisco Certified Network Technician, Required
• CCNP - Cisco Certified Network Professional Upon Hire Preferred
• ITIL Foundations v3 Upon Hire Preferred
• Additional Licenses and Certifications: Cisco CCIP and Juniper Jun OS Certification, upon hire, preferred.

• Professional development
• A culture that celebrates success and diversity
• Medical, Dental, Vision
• 16 Holidays, 15 days PTO, 7 sick days
• 401k with a match and tuition reimbursement

The base salary range for this position at the time of this posting is indicated above. Individual compensation varies based on job-related factors, including location, business needs, level of responsibility, experience, and qualifications.

Claro Enterprise Solutions, Inc. is an Equal Employment Opportunity (EEO) employer.