The Cyber Security Product Manager (PM), is a dynamic and experienced leader who excels in spearheading the development and delivery of cutting-edge cybersecurity solutions. This individual is integral to a proactive team prioritizing customer satisfaction and business growth. In addition to delivering key performance indicators for customer satisfaction and company revenue, the PM also serves as a knowledgeable Subject Matter Expert (SME) internally and externally. With a focus on leading the product design, development, and release processes for our cybersecurity offerings, this role is critical in shaping the product roadmap. Furthermore, the PM's contributions significantly enhance our market-leading portfolio, designed to provide our customers with top-notch cyber-physical security, heightened productivity, and exceptional performance.

We are seeking a hands‑on Cybersecurity Product Manager who has operated in an MSSP and understands the realities of building scalable, outcome‑driven cybersecurity services such as MDR+, CyberSOC, Zero Trust Endpoint Security, Vulnerability Management, and UEM solutions.
This PM will serve as the bridge between GTM strategy, delivery capability, and technical innovation, ensuring our cybersecurity engines deliver measurable customer outcomes.

• Product Strategy & Roadmap: Develop and maintain the product roadmap for Cybersecurity managed services, including MDR+, CyberSOC, Zero Trust, VM, UEM, and digital risk offerings. Analyze U.S. mid‑market buyer patterns, compliance drivers, and industry vertical needs (Manufacturing, State/Local, Healthcare, Financial Services) to ensure strong market fit.
• Technical Ownership & Innovation Work closely with SOC leadership, engineering, and threat analysts to enhance technical capabilities across MDR, SOCaaS, Zero Trust, vulnerability scanning, and incident response engines. Evaluate emerging technologies (AI detection, automation, XDR, cloud security) and integrate them into the product lifecycle. Perform technical validation, lab testing, hands-on exercises with new tools, and PoCs with vendors.
• GTM & Revenue Alignment: Collaborate with Marketing to build product positioning, messaging, sales playbooks, and ICP definitions aligned with our GTM motions (e.g., MDR+, CyberSOC, Perimeter Security). Partner with Sales and Marketing to develop competitive insights, commercial collateral, and enablement materials. Support major deals with product expertise, differentiation narratives, and outcome‑based proposals.
• Operational Alignment Collaborate with Service Delivery & Operations teams to define SLAs, KPIs, service boundaries, and onboarding workflows. Work with Finance to optimize unit economics and reduce cost-to-deliver. Partner with Customer Success to ensure retention and expansion strategies.
• Customer & Market Intelligence: Constantly gather insight from customer feedback, mid‑market trends, MSSP benchmarks, and competitor activities. Identify gaps across the customer journey — pre‑sales → onboarding → run → expansion — and drive internal improvements.

• Bachelor's Degree in Engineering / Computer Science or related subject area required, and
• Master's Degree, MBA, engineering, or Information Systems Preferred
• 4-6 years Cybersecurity product management OR security architecture within an MSSP Required and
• 4-6 years of experience working with U.S. mid‑market customers and understanding their constraints, compliance triggers, and buying patterns. Required and
• 1-3 years of experience defining product strategy and product roadmaps. Required and
• 1-3 years of experience in Product Marketing practices, frameworks, and best practices required
• 1-3 years Relevant experience in cybersecurity processes, frameworks, and regulations (FDA/MDR/HIPAA/PCI, etc.). Required and
• 1-3 years Hands‑on background in: SOC operations, MDR/XDR platforms, Endpoint security & Zero Trust frameworks, Vulnerability assessment/penetration testing processes (Microsoft 365, identity security, OT/IoT exposure) Preferred and
• 1-3 years of experience working with Cybersecurity standards such as NIST, Cloud Security Alliance, and ISO 27001 - ideally with Cybersecurity certification (e.g., Security+, CISSP, CISA). Preferred
• 4-6 years Knowledge in security protocols and architectures associated with IPSEC, TLS, DTLS, Key exchange, Cypher mechanisms Preferred and
• 4-6 years of experience delivering and executing product security processes, standards, best practices, and tools. Required and

• Professional development
• A culture that celebrates success and diversity
• Medical, Dental, Vision
• 16 Holidays, 15 days PTO, 7 sick days
• 401k with a match and tuition reimbursement

The base salary range for this position at the time of this posting is indicated above. Individual compensation varies based on job-related factors, including location, business needs, level of responsibility, experience, and qualifications.

Claro Enterprise Solutions, Inc. is an Equal Employment Opportunity (EEO) employer.