Reporting to the Customer Care Director, the Project Engineer Manager (PEM) is responsible for leading and supervising Project Engineers and Advanced Support Engineers, and serving as the primary customer‑facing technical manager. This role requires exceptional communication skills and the ability to work effectively with demanding client teams, whether technical or managerial. The PEM must assess individual team strengths and development needs, providing coaching to optimize performance and ensure balanced workloads. As a subject-matter expert area manager, the PEM collaborates closely with multiple internal departments to improve cross‑functional consulting and operational efficiency. A strong telecommunications background is essential, including experience with transport technologies, project implementation, and troubleshooting.

The role also includes identifying, qualifying, and procuring tools that enhance team productivity, while ensuring all deliverables align with established information security, quality, and production standards. The PEM works with leadership and other business units to refine processes, identify opportunities for automation, and apply industry best practices. In addition, the PEM mentors Associate Engineers, supporting daily tasks and identifying training and development opportunities. The role also involves coordinating with external contractors to complete specific projects and evaluating contractor performance for potential future talent needs. Finally, the PEM is responsible for maintaining effective resource scheduling and partnering with project management teams to resolve conflicts and ensure smooth operational execution proactively. This position is classified as exempt and may require flexibility in work hours to meet business needs.

What you will do

• Provide leadership, direction, and performance management to Project and Advanced Support Engineers, including conducting regular one-on-ones, assessing strengths and development needs, coaching for performance improvement, and holding the team accountable for KPI/SLA achievement
• Serve as a subject matter expert and technical leader, leveraging telecommunications expertise in transport technologies, project implementation, and troubleshooting to guide team operations and support cross-functional collaboration
• Maintains a safe, secure, and healthy work environment by adhering to organizational standards, policies, and legal regulations, and by escalating potential concerns
• Identify, evaluate, and procure tools and resources to improve team productivity and operational efficiency
• Ensure team deliverables and operations comply with information security, data privacy, quality, production, and customer contractual requirements
• Collaborate with leadership and business units to review, refine, and improve processes, including identifying automation opportunities and applying industry best practices
• Maintain effective resource scheduling and partner with project management teams to proactively resolve workload and scheduling conflicts
• Mentor and support Associate Engineers by providing technical guidance, oversight of daily activities, and identification of training and development opportunities
• Coordinate deliverables and evaluate outcomes of work performed by external contractors in alignment with contractual terms and project objectives
• Support continuous improvement of customer experience through effective technical management and proactive issue resolution
• Participate in departmental planning and operational discussions to align engineering activities with business objectives
• Perform other job-related duties as assigned, consistent with the scope and level of the role

• • Bachelor’s Degree in Engineering, Telecommunications, or a related field required
  • 7-9 years of vast experience in troubleshooting L1 and L2 Transport issues, MPLS, SD-WAN, DIA from the provider and customer perspective. Required
  • 4-6 years of experience leading or working in cross-functional teams in telecommunications projects. Preferred
  • English fluent written and verbal (Medium proficiency)
  • Spanish fluent, written and verbal (High proficiency)
  • Portuguese, desirable (Low proficiency)
  • CCNA - Cisco Certified Network Technician Required or
  • CCNP - Cisco Certified Network Professional Preferred or
  • Juniper Networks Certified Professional (JNCIP-DC) Preferred
  • ITIL Foundations v3 Or Higher Preferred
  • NetAsc, NetDev Preferred

• Professional development
• A culture that celebrates success and diversity
• Medical, Dental, Vision
• 16 Holidays, 15 days PTO, 7 sick days
• 401k with a match and tuition reimbursement

The base salary range for this position at the time of this posting is indicated above. Individual compensation varies based on job-related factors, including location, business needs, level of responsibility, experience, and qualifications.

Claro Enterprise Solutions, Inc. is an Equal Employment Opportunity (EEO) employer.